Client Service Agreement

PROFESSIONAL RESUME SERVICE CLIENT AGREEMENT

CONTRACT: This contract is between the client (purchaser) and service provider (DeC 9 Professional Resume Service). The work to be performed is limited to the description of work on the fee quote/invoice. This “Work for Hire Agreement” is made effective as soon as the credit card or other payment instrument (e.g. check, money order, wire transfer) is initiated. In this Agreement, the party who is contracting to receive the services shall be referred to as “Client”, and the party who will be providing the services shall be referred to as “Service Provider”.

SERVICES: Services commence upon start of client interview or transmittal of resume development questionnaire to client. All services will be completed in a timely manner, subject to acts of God, equipment failure, and other circumstances, which are beyond the control of service provider. For resume and cover letter development projects, a proof copy will generally be provided within 7 to 10 business days of the client interview or receipt of completed resume development questionnaire, unless otherwise specified. The exact delivery date is by agreement. It is the responsibility of client to notify service provider if documents are not received by the expected delivery date. All writing projects include preparation of an initial draft and ONE round of revisions. Client further understands that completion of the resume development questionnaire is a requirement, not an option. Client agrees to put forth effort into completing the intake questionnaires(s) thoroughly and accurately. While telephone consultation is available to clarify points not fully explained in the worksheets, client agrees not to use this as a substitute for the intake worksheets. Client’s written documents will be prepared from the data provided on the resume development questionnaire. Client agrees to make reasonable efforts to be available by e-mail or telephone to answer questions during the intake and writing process, if necessary, in order to expedite production and obtain pertinent information about client’s work experience and accomplishments, or to clarify data that appears inconsistent. Failure of client to provide availability could result in termination of agreement by service provider.

FEES: Client acknowledges and understands that quoted fees are for all services including client intake and consultation time; writing and editorial work; typesetting/design/layout; and production and delivery and are neither cancelable nor refundable. Client documents will be created based on information provided at the time of initial consultation and information provided on any intake questionnaires or other submitted documents. If additional or new information is introduced after work has started, additional fees for consultation, writing, or revisions may be applicable. If client fails to submit the correct information or omit information needed to create the ordered document(s) accurately, service provider is not obligated to include this information after the client documents have already been started. Should client decide to have this information included after order is initiated, client may be required to pay additional charges at the current hourly rate ($120 per hour, one-hour minimum, billed in ½-hour increments thereafter). Refunds WILL NOT be given simply because client has changed his or her mind. Client understands that by booking a project client is retaining exclusive attention and focus of service provider for the equivalent of a 40-hour work week. If client later chooses not to proceed with the project or does not complete questionnaire as required, payment for the retained time that was set aside by service provider, is still due in full and is non-refundable.

PROOFREADING RESPONSIBILITY: Final proofreading is the responsibility of the client. Client must review proof copies and request revisions (by providing specific instructions for changes in writing) within seven business days of receipt unless special arrangements are made with service provider. Any additional rounds of revision or any changes requested outside of this seven-day period are subject to additional charges at the current hourly rate ($100 per hour, one-hour minimum, billed in ½-hour increments thereafter). Additional changes, additions of new information, reworking, or reformatting following initial review and revision will be billed at the regular hourly rate.

ACCEPTANCE: Work must be approved within seven business days of the receipt of materials (after the editing and proofreading session is complete). After seven business days, all projects will be considered approved and complete, and additional work will be billed as a new project. Service provider will not finalize any documents until written authorization from the client has been received and acknowledged as received. Client MUST authorize finalization in writing via fax or mail.

LIABILITY: Service provider is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; the client has an opportunity to review the materials and approve the entire content prior to delivery. Service provider is not responsible for errors on client’s originals. Service provider can only accept liability limited to completion of the work client orders and based on the information client provides during intake and consultation. Service provider will not confirm or attempt to verify information provided by client and will not be responsible for the accuracy or truthfulness of the information provided by client. Service provider is not responsible for consequential damages of any kind that client may incur from inaccurate documents when utilizing resume writing services.

INTERVIEW REFERRAL GUARANTEE: If you have not received an interview within two months, simply email us with your order number and we will re-write your resume for free! Client is responsible for three application submittals per week for a minimum of two months prior to requesting a resume re-write.

ELECTRONIC FILES: Service provider sends files in several formats to have the best chance of having client’s computer and printer accurately display the materials created. Unfortunately, with so many different versions of hardware, software, and operating systems, it is impossible to guarantee that documents will retain all of their original intended formatting features on your equipment. Service provider cannot provide technical support on document formatting. Adobe PDF files are included to provide the greatest consistency across systems and software for the final document(s) produced. Nevertheless, even PDF files do not guarantee identical formatting or printing, nor can they be readily edited without Adobe Acrobat Professional installed.

MONTHLY FEES, RENEWAL AND TERMINATION: Career management services are billed on a monthly cycle until client decides to discontinue them. We require a minimum of 30 days’ notice to cancel your subscription in the career management service. If a cancelation notice is not received by the 10th month, it will be renewed for another 12 month period. Clients are free to cancel their subscription at any time. To cancel please email us at dec9resumes@gmail.com. Cancelation request will not be honored unless in this format

REGARDING CUSTOMER TESTIMONIALS: Service provider is not an employment agency and does not guarantee job placement or employment success. The testimonials provided are from real clients who have purchased resume writing services. However, as with any testimonial, please keep in mind that individual results may vary. Clients’ successes are directly dependent upon the effort, commitment, and diligence they put into fully integrating the new career documents with their job search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client’s level of experience, education level, adaptability to workforce changes, skill sets, or continued motivation. Testimonials are provided to illustrate the results that other former clients have achieved but do not promise that any client will achieve the same results.

PRIVACY: Your information will never be shared unless ordered by local, state, or federal officials regarding investigation.

AUTHORIZATION:

I (client), am ordering the work described on the fee quote/invoice and agree to pay the total of the fees for the services ordered. Client authorizes service provider to charge my credit card account for the services indicated. I agree to allow the transaction through the online shopping cart, phone, e-mail, fax, Google Checkout, or PayPal to be fully binding and equal to an original signature on all matters related to the agreement with my card issuer.

I understand that writing is a creative service, and as such, fees are nonrefundable and cannot be canceled. I understand that fees are payable in full on the date services are placed and partial payments or split payments will not be accepted. I understand this is a work for hire agreement and this agreement shall terminate automatically on completion of contracted services.

I further affirm that the name and personal information provided on my order are true and correct.

I further declare that I have read, understand, and accept the terms and conditions contained herein.

First & Last